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Backpack Healthcare and Backpack Care Companion
The Backpack Care Companion is a digital platform that supports youth mental health through AI-powered chat, gamified education, personalized care plans, and seamless telehealth access. It offers real-time crisis alerts, clinician tools to reduce administrative burden, and robust analytics for schools and providers. Designed to increase engagement, track outcomes, and enable early intervention, it empowers children, families, and systems with accessible, data-informed care—anytime, anywhere.
Product specs
- Student mental health focus areas: Equip Staff and Students to Recognize and Respond to Distress, Ensure Student Access to Effective Mental Health Treatment, Promote Social and School Connectedness, Develop life and character-building skills
- Product category: Therapy, Self-guided activities, Check-ins, Crisis intervention, Screening/assessment
- End user(s): Students, Parents
- Grade levels: 12th grade, 11th grade, 10th grade, 9th grade, 8th grade, 7th grade, 6th grade, 5th grade, 4th grade, 3rd grade, 2nd grade, 1st grade, Kindergarten
- Tiers of intervention: Tier 1, Tier 2, Tier 3
- District experience: 50,001-100,000 students
- Free version available?: Free version is available nationwide
Impact
- Intended outcomes: Backpack aims to improve emotional well-being in youth; build emotional literacy and resilience via interactive, developmentally appropriate tools; increase treatment adherence and engagement with personalized care plans; and reduce clinical workload through automation. The platform also aims to enhance data-driven decision-making, enable early identification of risk, and foster coordinated care across families, clinicians, schools, and health systems to drive lasting mental health improvements.
- Demonstrated outcomes: The Care Companion offers 24/7 emotional support, reducing isolation and preventing mental health crises by providing a safe, consistent space for users. Its integration into care plans has led to fewer emergency interventions, improved therapy adherence, and better clinical outcomes. Enhanced patient engagement has reduced missed appointments and boosted retention. User feedback consistently shows high satisfaction, highlighting its value in delivering effective, continuous care.
Privacy & Safety
- Privacy & security: Backpack is HIPAA and COPPA compliant, and in the process of getting HITRUST certification.
- Crisis protocols: Backpack has real-time crisis protocols in place, including AI-powered detection of high-risk language and immediate alerts to licensed clinicians. Clinicians are prompted to contact the client, assess safety, and initiate or update a safety plan. While Backpack follows established clinical standards, protocols are adaptable to meet specific school or district requirements, ensuring alignment with existing response frameworks and maximizing the safety and coordination of care for students in crisis.
Data provided to school/district
Backpack provides real-time, HIPAA-compliant insights on student engagement, symptom trends, goal progress, and appointment attendance. Data is segmented by demographics to identify needs, inform early intervention, and evaluate outcomes. Custom surveys and dashboards help schools tailor support, monitor impact, and allocate resources effectively.
Accessibility
- Web accessibility: Backpack is WCAG 2.1 compliant.
- Language accessibility: The Care Companion Chat feature is available in over 120+ languages.
