Youth co-design:
Yes, Counslr was intentionally built by young engineers and young co-founders who at the time were somewhat recent college graduates. Counslr also first launched through a free pilot with a university in New York to get direct UX feedback from students in order to enhance the service before it was made available to a broader academic market.

Counslr

Purpose-built to eliminate common care barriers, Counslr offers unlimited access to real-time texting sessions with licensed counselors, available on-demand 24/7/365 or by appointment from within the HIPAA, FERPA, and COPPA compliant Counslr mobile app, all at no direct cost to end users. Users can also access Counslr's in-app Wellness Toolkit composed of vetted self-guided resources which were designed to improve relaxation, nutrition, sleep, fitness, habit-building, and organizational skills.
Product specs
  • Student mental health focus: Develop life and character-building skills, Promote Social and School Connectedness, Equip Staff and Students to Recognize and Respond to Distress, Ensure Student Access to Effective Mental Health Treatment
  • Product category: Coaching/mentorship, Check-ins, Crisis intervention, Self-guided activities
  • Grade levels: 6th grade, 7th grade, 8th grade, 9th grade, 10th grade, 11th grade, 12th grade
  • End user(s): Teachers, Students, Parents, Administrators, Clinical Team
  • Tiers of intervention: Tier 2, Tier 3
  • District experience: <1,000 students, 1,000-5,000 students, 5,001-20,000 students
  • Free version available?: Only paid versions of the product are available.
Impact
  • Intended outcomes: The primary intended outcome is to extend a school's reach by engaging silent sufferers – those who never previously visited the counseling center, or sought mental health support in general.88% of students who use Counslr are first-time care seekers, and 66% of the time they seek support within the Counslr app during off hours when school is closed and resources are traditionally less available.
  • Demonstrated outcomes: A peer-reviewed paper studying Counslr's evidence-based care delivery model can be found here. Case Studies can be found below: Allentown City School DistrictDearborn Heights School DistrictBig Hollow School DistrictCrestwood High School
Privacy & Safety
  • Privacy & Security: Counslr is compliant with HIPAA, COPPA, FERPA, SOC 2, and NYS 2-D.
  • Crisis protocols: Counslr's patent-pending crisis tech facilitates interventions incredibly efficiently and is adaptable based on school's needs.Using the native location services feature on all smart phones, counselors can access real-time student location. Also, Counslr maintains a proprietary database of direct phone numbers for every emergency center in the US, so counselors can call the center closest to the person in crisis. Counselors have access to parent emergency contact info, and school contact info.
Data provided to school/district

Counslr's anonymized data reports include insights on account creations, number of sessions, the days of the week and times that sessions occur, how many times the Wellness Toolkit is being explored, a percentage of how many users are seeking care for the first time, and more.

Accessibility
  • Web accessibility: Counslr is WCAG 2.1 compliant.
  • Language accessibility: Counselor is available in English, Spanish and Arabic (fully translated). Additionally, Counslr can flexibly support new languages in the app, and hire counselors who speak specific languages, on an as-needed basis.
Youth co-design:
Yes, Counslr was intentionally built by young engineers and young co-founders who at the time were somewhat recent college graduates. Counslr also first launched through a free pilot with a university in New York to get direct UX feedback from students in order to enhance the service before it was made available to a broader academic market.

Note

All information was provided by the company in June 2025. We encourage you to ask for up-to-date information as well as any additional information needed, when considering products.  

Technology required
No items found.
Tiers of intervention